Refund policy

We want you to love your Lily Pod experience! Because our products are food items, we do not accept returns of food products once they have been shipped.

However, if your order arrives damaged, defective, incorrect, or incomplete, please contact us within 7 days of delivery at  hello@lily-pod.com and include your order number and photos of the issue. We will be happy to review the situation and, where appropriate, provide a replacement or refund.

If your package arrives with damaged or compromised packaging, please do not consume the product. Contact us and we'll take care of it.

If you receive the wrong product or an item is missing from your order, please let us know within 7 days of delivery so we can make it right.

Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped.

Once an order has shipped, it cannot be canceled.

Refunds
Approved refunds will be issued to the original payment method. Once a refund is processed, the time it takes for the funds to appear in your account may vary depending on your payment provider.

Your satisfaction matters to us. If something isn't right with your Lily Pod order, please reach out—we're happy to help!
Thank you for choosing Lily Pod. We hope you enjoy every crunchy bite!