Shipping policy

We’re excited to get Lily Pod on its way to you! We carefully pack every order to help ensure your snacks arrive fresh and ready to enjoy.

Order Processing
Orders are typically processed and shipped within 1–3 business days after your order is placed. Orders are not processed or shipped on weekends or holidays.

Once your order has shipped, you will receive an email with tracking information so you can follow your package.

Shipping Time
Orders are generally delivered within 3–7 business days after shipment, depending on your location and the shipping carrier.

Please note that delivery times are estimates and may be affected by weather, holidays, carrier delays, or other circumstances outside our control.

Shipping Charges
Available shipping options and applicable shipping charges will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or other special shipping offers.

Shipping Address
Please make sure your shipping address is accurate and complete when placing your order. Lily Pod is not responsible for delays or additional costs resulting from an incorrect or incomplete shipping address provided at checkout.

If you realize that you entered an incorrect address, please contact us as soon as possible. We will do our best to update the address if your order has not yet shipped.

Lost or Damaged Packages
If your order arrives damaged, has missing items, or appears to have been lost in transit, please contact us at  hello@lily-pod.com with your order number and, when applicable, photos of the package and products.

We will work with you to resolve the issue as quickly as possible.

Questions About Your Order?
We're here to help! If you have questions about your shipment or tracking information, please contact us at hello@lily-pod.com.

Thank you for choosing Lily Pod. We hope you enjoy every crunchy bite!